Technical Support and Servicing – Frequently Asked Questions
High Speed Cameras
Got a specific question about High Speed Cameras? then e-mail
(Clicking the link above takes you to our Feedback Form)
DATaRec Data Recorders
How do I obtain the latest version of the Firmware for my DATaRec recorder?
E-Mail: Support @ Photo-Sonics.co.uk
Can I use tapes recorded on the A16 recorder with the A160?
NO. The format of data on the A16 tapes does not include information required by the A160
What SCSI cards can I use with DATaRec recorders?
We recommend the Adaptec 1480 SLIM SCSI card for laptops and Adaptec 19160 PCI cards for Desktop PC's
The C1, C2 and sometimes the ERR condition LED's illuminate during recording but Replay is OK
During a recording, these LED's indicate the quality of recording and tape. In Replay, they indicate the amount of error correction being applied. Too much activity can indicate either poor tape or the heads requires cleaning.
How do I obtain the latest version of "FTrans" software?
E-Mail: Support @ Photo-Sonics.co.uk
What tapes should I use with my DATaRec Recorder, DAT, DDS1, DDS2 or DDS3
Unless specifically advised, use DAT or DDS1 tapes. DDS2 & 3 can only be used with certain models. Please e-mail us with your model number for advice. Support @ Photo-Sonics.co.uk
Got a specific question about DATaRec Recorders? then e-mail
(Clicking the link above takes you to our Feedback Form)
